Refund policy

Returns & Refunds

Every Nordstoke piece is made to order — printed for you when you buy it, not pulled from a shelf. That keeps waste down and quality up, and it shapes how returns work below. Questions any time: support@nordstoke.com.

Damaged, defective, or wrong item
If your order arrives damaged, misprinted, or it's not what you ordered, we'll make it right at no cost to you. Email us within 30 days of delivery with your order number and a photo of the issue, and we'll send a free replacement or issue a full refund — your choice.

14-day right of withdrawal (EU/EEA & Norway)
As a consumer in Norway or the EU/EEA, you have the right to cancel your order within 14 days of receiving it, no reason needed. Items must be unworn, unwashed, and in original condition with tags. To use this right, email us within 14 days and we'll share return instructions. Return shipping for change-of-mind returns is covered by the customer. Once we receive and inspect the item, we'll refund the product price within 14 days.

Wrong size
Please check the size guide on each product page before ordering — because items are made to order, we can't cover size-swap costs, but within the 14-day window above you're welcome to return an unworn item and reorder.

Lost or stuck in transit
If your tracking stalls or a parcel doesn't arrive, contact us and we'll investigate and send a replacement where appropriate.

Order changes & cancellations
Need to change or cancel? Email us within 12 hours of ordering — once an item enters production we usually can't stop it.

Refunds
Approved refunds go back to your original payment method. Banks/card providers can take a few business days to post it. Original shipping charges are non-refundable except where an item was faulty or wrong.

How to start
Email support@nordstoke.com with your order number (and photos for damage/defect claims) and we'll take it from there.